Sound familiar?
- “I ordered from SHEIN and got charged way more than I expected.”
- “NamRA / NamPost is holding my parcel and I don’t know what to do.”
- “It’s my first Alibaba order — can I even clear it myself?”
- “I always misjudge the VAT and duties.”
- “They’re asking for a receipt / my TIN and I’m confused.”
You’re not alone — and it doesn’t have to be stressful. Customs duties and the 16.5% import VAT follow clear rules. We know them, we’ll tell you your number before you commit, and we’ll clear the parcel for you so you just collect your goods.
Want a rough number first? Try the free import calculator — see the VAT and duty on your order in ten seconds.
Start here — it’s free
Tell us about your order. We’ll reply with your cost and the next step.
How it works
Tell us what you ordered
Fill in the short form below — what you bought, from where, and roughly what it cost. Takes two minutes.
We tell you the cost — up front
We come back with what it will cost to clear (duties, the 16.5% import VAT, our fee) before anything happens. No surprises.
We clear it for you
Give us the go-ahead and we handle the customs clearance end to end, coordinated with a NamRA-licensed partner agent. You collect your goods.
Honest and clear
We’ll never spring a cost on you. Import VAT in Namibia works out to about 16.5% of the customs value, and customs duty depends on what the item is, its value and where it’s from — so we confirm your exact figures before you pay anything. customs-clearance platform working with NamRA-licensed partner agents, based in Walvis Bay.
Prefer to chat? We’re on WhatsApp.
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